Shipping & Delivery

Last updated: October 29, 2026

This page explains how Kin Print gets a personalised gift from your cart to the door of the person you love: how long we take to prepare it, how long the journey takes, what shipping costs (nothing), where we can deliver, and what we do when a parcel is late, lost or damaged. It applies to every order placed on kinprint.shop. If you have a question this page does not answer, write to support@kinprint.shop and we will reply within 24 hours on business days.

1. Why personalised gifts need a little time

Every Kin Print item is personalised for one family. Before a sweatshirt, mug, ornament, canvas or pillow can leave us, we read the names, dates and short lines you wrote in the order notes box at checkout, match any photo you emailed to the right order, set up the design and produce the item. That is why there is a preparation step before shipping, and why we ask you to check every name carefully before you pay. We print exactly what you type and we do not send a proof or mockup before production, so a correct note is the fastest way to a correct gift.

If your order needs a photo, write “photo by email” in the order notes and send the picture to support@kinprint.shop with your order number in the subject line. Preparation starts once the photo arrives. If the picture is too small or blurry to print clearly, we email you before production and wait for a better one, which can move your estimated delivery date by the number of days we wait.

2. Preparation time (1–3 business days)

We prepare, check and pack each order within 1–3 business days after it is placed and payment is confirmed. Business days are Monday to Friday, not counting US public holidays. An order placed on Friday evening, Saturday or Sunday begins on Monday. An order placed the day before a public holiday begins on the next working day.

During the busiest gifting weeks of the year (the run-up to Mother’s Day, Father’s Day, Grandparents Day and the December holidays) we work hard to stay inside the same window. If a heavy week ever puts an order at risk of taking longer than 3 business days, we will tell you by email straight away rather than let the date slip quietly, and you can choose to wait or cancel for a full refund.

What happens during preparation

1. Your order is confirmed by email with a summary of what you bought and the order notes you wrote.
2. We read your personalisation notes line by line and match them to each item in the order.
3. If something is missing or cannot be printed as written (for example a photo that never arrived, or a note that does not say which item it belongs to), we email you and pause that item until you reply.
4. The item is produced, checked against your notes and packed for the journey.
5. The parcel is handed to the carrier and you receive a shipping email with the tracking link.

3. Shipping cost, destinations and delivery times

Shipping is free on every Kin Print order to the four countries we serve. There is no minimum order value and no coupon code is needed; the free option appears automatically at checkout once you enter an eligible address. All prices are shown in US dollars.

Transit times are estimates provided for planning, not guaranteed delivery dates. Weather, customs checks on international parcels and carrier volume in peak season can add a few days. If your parcel goes well beyond the estimate, section 8 explains exactly what we do.

Planning around an important date

For a birthday, anniversary or holiday, count back about 17 business days (roughly three and a half weeks) from the day you want the gift in hand, and add a little more if a photo still needs to be emailed. For example, if Grandparents Day falls on a Sunday and you order on a Monday about four weeks before, the estimate leaves room for preparation and the longest transit time. If your date is closer than that, email us before ordering and we will tell you honestly whether the estimate fits; we would rather you know than be disappointed.

4. Where we ship (and where we do not)

Kin Print ships only to addresses in the United States, Canada, Australia and New Zealand. Orders ship from the USA. If you enter an address in any other country, checkout will not offer a shipping method and the order cannot be completed. We do not forward parcels to third countries.

Within those four countries we deliver to homes and businesses. If you need to use a post office box, a military address or a parcel locker, enter it at checkout: if the carrier service cannot deliver there, we will email you before shipping to arrange another address.

Sending a gift straight to the recipient

Many orders go directly to Mom, Dad or the grandparents. You can enter a different shipping address from your billing address at checkout. If you would like a short gift message included, write it in the order notes under a separate line that starts with “Gift message:” so we do not confuse it with the personalisation text.

5. Import charges for Canada, Australia and New Zealand

Because our parcels ship from the USA, deliveries to Canada, Australia and New Zealand are international shipments. The destination country may apply import duties, taxes or customs handling fees under its own rules. These charges are not included in our prices or in the free shipping, are set by the destination country, and are collected from the recipient by the carrier or customs service when they apply. Kin Print does not add sales tax at checkout. If you are sending a gift abroad, it is kind to let the recipient know a small charge might be requested on delivery.

If a recipient refuses to pay an import charge and the parcel is returned to us, we refund the item price once the parcel arrives back with us. Please contact us before refusing a parcel so we can look at the options together.

6. Tracking your parcel

When your order leaves us we email a tracking number and a link to the carrier’s tracking page. The first scan can take 24–48 hours to appear after the label is created, and international parcels sometimes show long gaps between scans while they cross borders. You can also look up your order on our Order Tracking page using the order number and the email address you used at checkout.

No shipping email after 3 business days? Check your spam or promotions folder first, then email us with your order number. We will resend the tracking details or tell you exactly where your order is in preparation.

7. Address accuracy and changes

Please check the recipient’s name, street, apartment or unit number, city, state or province and ZIP or postal code before placing the order. You can correct an address within 24 hours of placing the order, as long as the parcel has not shipped; see Cancel or Change an Order. After shipping, we can ask the carrier to redirect the parcel but cannot promise the request will succeed.

If a parcel comes back to us because the address was incomplete or incorrect, we reship it free once you confirm the right address. If the address error was ours (for example, we copied it wrongly from your order), we reship at once and keep you updated.

8. Late, lost or stolen parcels

If tracking has not updated for 7 business days, or the parcel has not arrived 7 business days after the end of the estimated delivery window, contact us with your order number. We open an investigation with the carrier on your behalf. If the carrier confirms the parcel is lost, or the investigation is not resolved within 5 business days, we produce and send a replacement at no charge or refund you in full, whichever you prefer. A replacement goes through the normal 1–3 business day preparation again and ships free.

When tracking shows “delivered” but the parcel is nowhere to be found, please check with neighbours, building reception, household members and your local post office, and look around porches, side doors and mailrooms. Many “missing” parcels turn up within a day. If it still has not appeared, email us within 60 days of the delivery date and we will help with the carrier claim and agree on a replacement or refund.

9. Parcels that arrive damaged or items that are wrong

If an item arrives damaged, misprinted, or different from the personalisation you wrote in the order notes, take clear photos of the item, the packaging and the shipping label and email them to support@kinprint.shop within 60 days of delivery. We will send a corrected replacement or a full refund at no cost to you. In most damage cases you do not need to send the item back. If we do need it, we provide a free return label. The full process is in our Returns & Exchanges Policy, and money matters are covered by our Refund Policy.

Please compare the item with what you typed in the order notes before reporting a misprint. If the item matches the notes exactly (including a spelling mistake that was in the note), it is not a production error, but you can still return it within 60 days with a free label under our normal return policy.

10. Orders with several items

Items in one order usually travel together. Occasionally we ship items separately so that a ready item is not held back by one that is waiting for a photo or a reply from you. You never pay for a split shipment, and each parcel gets its own tracking link. If you need matching family shirts to arrive together for a reunion, say so in the order notes and we will hold them for one parcel.

11. Packaging feedback

If a parcel arrives crushed, wet or torn but the gift inside is fine, we would still like to hear about it with a photo, because it helps us choose better packing for the next family. If the gift itself is affected, section 9 applies and we put it right.

12. Questions about shipping

Email support@kinprint.shop, visit the Help Center or submit a ticket, and include your order number. We reply within 24 hours on business days. The postal address for Kin Print is 1714 Wasabi Way, Gilroy, CA 95020, US; please do not send returns there unless we ask you to, because every return uses the free label we email to you. For more common questions, see our FAQs.