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\nThese Terms of Service are the agreement between you and Kin Print (1714 Wasabi Way, Gilroy, CA 95020, US) when you browse kinprint.shop, create an account or buy a personalised gift from us. We have written them in plain language and kept the important numbers the same as on our policy pages. Please read them before you place an order. By using the site or placing an order, you agree to these terms. If you do not agree, please do not use the site. Questions are welcome at support@kinprint.shop; we reply within 24 hours on business days.
\n“Kin Print”, “we”, “us” and “our” mean the business operating kinprint.shop. “You” means anyone who visits the site, creates an account or places an order, including people buying a gift for someone else. “Recipient” means the person an order is shipped to, if different from you. These terms apply together with our Privacy Policy, Shipping & Delivery Policy, Returns & Exchanges Policy, Refund Policy, Cancel or Change an Order page and Intellectual Property Policy, which form part of this agreement. If a policy page and these terms ever seem to conflict about a specific topic, the more specific policy page applies.
\nYou must be at least 18 years old, or the age of majority where you live, to place an order. If you are younger, a parent or guardian must place the order for you. You may check out as a guest or create an account. If you create an account, you agree to give accurate information, keep your password private and tell us promptly if you think someone else has used your account. You are responsible for orders placed through your account unless you tell us it was compromised before the order was produced. We may suspend or close accounts that are used for fraud, abuse of our team, or repeated violations of these terms.
\nKin Print sells personalised family gifts: shirts and sweatshirts, mugs, ornaments, canvas prints and home decor that carry names, dates, short text or photos chosen by you. We describe each product as accurately as we can, including its material, size options and care notes. Product images show an example of the design with sample names; your item will carry your own text or photo instead. Colours can look slightly different on different screens, and the position of text may shift a little to suit longer or shorter names. These small differences are a normal part of personalised production and are not defects.
\nWe may change product details, discontinue products or correct errors on the site at any time. If a product you ordered becomes unavailable before production, we will tell you and offer a similar item or a full refund.
\nWe do not use a design tool on product pages. After adding items to your cart, you write the personalisation in the order notes box at checkout: names, dates, short phrases and which item each line belongs to. If the design uses a photo, write “photo by email” in the notes and send the photo to support@kinprint.shop with your order number.
\nWe reproduce the text exactly as written in your order notes, including spelling, capital letters, punctuation and spacing. We do not send a proof or mockup before production. Please check every name and date carefully before placing the order and again when you receive the confirmation email. You can correct the text within 24 hours of placing the order. A personalised item that matches the notes you wrote is not a production error, although you can still return it under our 60-day return policy.
\nIf the notes are unclear, do not say which item they belong to, exceed the space available on a design, or a photo is too small or blurry to print well, we will email you and pause that item until you reply. If we cannot reach you within 7 days after several attempts, we may cancel the affected item and refund it in full.
\nWe may refuse or cancel any personalisation that, in our reasonable judgement, contains content you do not have the right to use (for example another company’s logo or trademark, cartoon characters, sports team marks, song lyrics or photos taken by a professional photographer without permission), content that is hateful, harassing, threatening, sexually explicit, or that encourages violence or illegal activity, or content that identifies a private person in a way they would object to. If we refuse an item, you receive a full refund for it.
\nYou keep all rights to the text and photos you provide. By sending them, you confirm that you own them or have permission to use them for a personalised gift, and that the people shown or named would not reasonably object. You give Kin Print a limited, non-exclusive licence to use the content only to produce, check and deliver your order and to provide customer support for it. We do not use your content for advertising, show it on our website or share it beyond the partners who need it to produce and ship your order. We delete customer photos 30 days after the order is delivered, as described in our Privacy Policy.
\nYou agree to compensate Kin Print for reasonable losses caused by a third-party claim that content you provided infringes their rights, to the extent the law allows. If you believe an item we produced infringes your rights, please follow our DMCA procedure.
\nAll prices are in US dollars and are shown on the product page and in the cart. Shipping to the United States, Canada, Australia and New Zealand is free, with no minimum. Kin Print does not add sales tax at checkout. For deliveries outside the United States, the destination country may charge import duties or taxes to the recipient; these are not included in our prices.
\nThe payment options available to you are shown at checkout. Payment is processed by the payment provider you choose, under its own terms; we never see or store your full card number. Payment is taken when you place the order. If a payment is declined or reversed, we may cancel the order.
\nDespite our care, a price on the site may occasionally be wrong. If we discover a clear pricing error before your order ships, we will contact you and let you choose to continue at the correct price or cancel for a full refund. We will not charge you more than the price you agreed to without your consent.
\nAny discount code has the conditions shown with it and cannot be exchanged for cash. Store credit issued by us (for example after a return) never expires, can be used on any product, and cannot be exchanged for cash.
\nWhen you place an order, you make an offer to buy the items in your cart. You receive an order confirmation email; the contract is formed when we confirm the order by email. We may decline or cancel an order before it ships, with a full refund, if we suspect fraud, if the item cannot be produced as described, if the personalisation falls under section 4 “What we will not print”, if the shipping address is outside the four countries we serve, or if a pricing error applies. We will always tell you why.
\nWe prepare each order within 1–3 business days after it is placed and paid (or after any photo we need has arrived). Orders ship from the USA and transit takes 7–14 business days to the United States, Canada, Australia and New Zealand. Delivery times are estimates, not guarantees. Risk of loss passes to you when the parcel is delivered to the shipping address you gave us. If a parcel is lost, late beyond the limits in our Shipping & Delivery Policy, or damaged in transit, we replace or refund it as that policy describes.
\nYou are responsible for giving a complete and correct shipping address. If a parcel is returned to us because of an incorrect address, we reship it free once you confirm the correct address.
\nYou may change the personalisation, size, colour, style or address, or cancel the order, by emailing us within 24 hours of placing it. Cancelled orders are refunded in full within 7 days of the cancellation being confirmed. After 24 hours, production may have started and the order may no longer be changed, but the 60-day return policy still applies after delivery. Details are on our Cancel or Change an Order page.
\nYou may return any item within 60 days of delivery, for any reason, including personalised items and change-of-mind returns. We provide a free return label for every return. We inspect returns within 2 business days of arrival and issue refunds to the original payment method within 7 days of receiving the return, or store credit that never expires if you prefer. Items that arrive damaged, defective or different from your order notes are replaced or refunded, usually without needing to be returned. Our Returns & Exchanges Policy and Refund Policy contain the full process.
\nEach product page lists care instructions, such as washing shirts inside out in cool water or hand-washing a mug if the product page says so. Following them helps prints last. Damage caused by accidents after delivery, misuse, or ignoring care instructions is not a product defect, but please contact us anyway: we look at every case and try to be fair, and the 60-day return window still applies.
\nWe promise that your item will match its product description and the personalisation in your order notes, and will be free from defects in materials and production when it arrives. If it is not, our returns and refund policies give you a replacement or refund. You may also have rights under consumer protection laws where you live (for example, consumer guarantees in Australia and New Zealand), and nothing in these terms limits those rights.
\nApart from the promises in these terms and any rights the law gives you that cannot be excluded, the site and products are provided “as is”. To the extent the law allows, we disclaim other implied warranties, including implied warranties of merchantability and fitness for a particular purpose.
\nTo the extent the law allows, Kin Print is not liable for indirect, incidental, special or consequential losses, such as a missed occasion, emotional distress or lost profits, arising from your use of the site or products. Our total liability for any claim relating to an order is limited to the amount you paid for that order. We know a gift often marks an important day, which is why we publish realistic delivery estimates and replace or refund lost, late or damaged parcels; please order with the estimates in mind. Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.
\nYou agree not to misuse the site. This includes not attempting to access accounts or data that are not yours, not interfering with the site’s security or performance, not using automated tools to scrape or overload the site, not uploading malicious code, not using the site to send unsolicited messages, and not using it for any unlawful purpose. We may block access from devices or networks that break these rules.
\nThe Kin Print name and logo, the site design, our original product designs, photos, text and other materials on kinprint.shop belong to Kin Print or are used with permission. You may view and print pages for personal, non-commercial use. You may not copy, sell, or use our designs, text or images for another business without our written permission. Products you buy are for personal use and gifting; reselling items carrying our designs in commercial quantities is not permitted without our written agreement. Our Intellectual Property Policy explains more.
\nIf our site offers reviews, only customers who bought the product can leave one. Reviews must be honest, relate to the product, and not contain personal information about others, offensive language or links. We may remove reviews that break these rules but we do not remove reviews simply because they are critical. We never pay for or write reviews ourselves.
\nBy placing an order you agree that we may send you emails about that order. Marketing emails are only sent if you opt in, and you can unsubscribe at any time.
\nThe site relies on third-party services such as payment providers, carriers and hosting. Their services are governed by their own terms. Links to carrier tracking pages or other websites are provided for convenience; we are not responsible for their content or practices.
\nWe are not responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, natural disasters, public health emergencies, carrier strikes, customs closures, power or internet outages, or government actions. If such an event affects your order, we will tell you, keep you updated, and offer a full refund if the delay becomes unreasonable for you.
\nThese terms and any dispute arising from them or from your use of the site are governed by the laws of the State of California, United States, without regard to its conflict-of-law rules. If you are a consumer living in Canada, Australia or New Zealand, you also keep the protection of the mandatory consumer laws of your home country.
\nBefore starting any formal claim, please contact us at support@kinprint.shop and give us a chance to resolve the issue. Most problems are solved within a few emails. If a dispute cannot be resolved informally within 30 days, either party may bring a claim in the state or federal courts located in California, or in the small claims court where you live if the claim qualifies, unless mandatory consumer law gives you the right to bring it elsewhere.
\nWe may update these terms when our services, policies or the law change. The “Last updated” date at the top shows the current version. The terms that apply to an order are the ones published when you placed it. Continued use of the site after an update means you accept the new terms for future orders.
\nIf any part of these terms is found to be unenforceable, the rest remains in effect. If we do not enforce a right immediately, we do not give it up. You may not transfer your rights under these terms without our consent; we may transfer ours to a business that takes over our shop, and your rights will not be reduced as a result. These terms, together with the policy pages named in section 1, are the entire agreement between you and Kin Print about your use of the site and your orders.
\nTerms are easier to understand with an example. Imagine you order a sweatshirt for your mother with the names of her four grandchildren and a 15 oz mug for your father with a family photo. At checkout you write in the order notes: “Sweatshirt size L: Grandma, Ava, Liam, Noah, Mia” and “Mug 15 oz: photo by email”. You email the photo the same evening with your order number.
\nWe want everyone in the family to be able to shop with us, including grandparents ordering for themselves. If any part of the site is difficult to use with a screen reader, magnifier or keyboard, or if you would simply prefer to describe your order by email, write to support@kinprint.shop. We will help you choose a product and explain how to complete the order, and we will tell you if a part of the site needs fixing so that we can improve it.
\nWe send notices about your order, a change to an order, or these terms to the email address you gave us at checkout or in your account. Please keep it up to date. You can send notices to us by email at support@kinprint.shop or by post to Kin Print, 1714 Wasabi Way, Gilroy, CA 95020, US. A notice by email is treated as received when it is sent, unless we receive a message that it could not be delivered.
\nWhen you order a gift for someone else, you are the customer and these terms apply to you. The recipient may contact us about delivery, damage, a return or an exchange using the order number, and we will help them in the same way we would help you. Refunds always go to the person who paid, unless the buyer asks for store credit to be issued instead. When the recipient contacts us, we do not tell them what the buyer paid.
\nFamily reunions, weddings and holiday gatherings sometimes call for many personalised items in one order, such as matching tees with a different name on each. These terms apply to each item in the order. Please list every personalisation line clearly in the order notes, one line per item, with the size and name together. If the order notes are too long for the checkout box, write “full list by email” and email the complete list with your order number; we will confirm the list before production starts. If you plan an especially large order, contact us before ordering so we can confirm that the delivery estimate suits your date.
\nKin Print, 1714 Wasabi Way, Gilroy, CA 95020, US. Email: support@kinprint.shop. We reply within 24 hours on business days. You can also visit our Help Center, our FAQs or Contact Us.
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