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\nThis page explains how paying for a Kin Print order works: where you see the available payment options, when you are charged, how your payment details are protected, which currency we use, and what to do if a payment does not go through. We keep this page deliberately simple and honest. We only list a payment method by name once it is connected and tested on our checkout, so the most reliable place to see what you can use today is the payment step of the checkout itself. Questions are welcome at support@kinprint.shop.
\nAdd your gift to the cart, write your personalisation in the order notes box, and continue to checkout. After you enter your contact and shipping details, the payment section lists the payment options available for your order. Choose one, follow the provider’s steps, and your order is placed once the payment is approved. You will receive an order confirmation email within a few minutes.
\nIf the payment section ever shows no option, or an option you expected is missing, please do not try to pay another way (for example by sending money directly). Email us instead and we will sort it out with you.
\nYou are charged when you place the order. Because every item is personalised for you, we start preparing the order within our 1–3 business day window as soon as payment is confirmed. If you need to cancel, email us within 24 hours of ordering for a full refund within 7 days; see Cancel or Change an Order.
\nSome payment methods take a short time to confirm. While a payment is pending, your order shows “Pending payment” and is not yet in preparation. If the payment is not confirmed, the order is cancelled automatically and no money is taken. You can check an order’s status on our Order Tracking page.
\nEvery price on kinprint.shop is in US dollars. If you live in Canada, Australia or New Zealand, your bank or payment provider converts the amount into your currency when it processes the payment, using its own exchange rate, and may charge a foreign transaction fee under the terms of your card or account. That conversion and any fee are set by your provider, not by Kin Print. The amount we charge is always the USD total shown at checkout.
\n| Line on checkout | \nWhat it includes | \nTypical amount | \n
|---|---|---|
| Subtotal | \nThe price of each personalised item multiplied by its quantity | \nAs shown on product pages | \n
| Discount | \nA valid discount code or store credit code, if you entered one | \nOnly when a code applies | \n
| Shipping | \nDelivery to the United States, Canada, Australia or New Zealand | \nFree, no minimum | \n
| Sales tax | \nKin Print does not add sales tax at checkout | \nNot charged by us | \n
| Total | \nThe amount charged in USD when you place the order | \nSubtotal minus any discount | \n
Orders ship from the USA. For deliveries to Canada, Australia and New Zealand, the destination country may charge import duties, taxes or customs fees under its own rules. These are not part of our checkout total, are not collected by Kin Print, and are paid by the recipient to the carrier or customs service if they apply. Our Shipping & Delivery page explains this in more detail.
\nEvery page of kinprint.shop, including checkout, uses an encrypted HTTPS connection. Card and account details are entered into the payment provider’s secure systems and are processed by that provider under its own security standards and privacy policy. Kin Print never sees or stores your full card number or your payment account password. We only receive confirmation that the payment succeeded, the amount, and limited reference details we need for refunds and accounting.
\nIf you receive a message claiming to be from Kin Print that asks for any of these, do not reply. Forward it to support@kinprint.shop so we can warn other customers.
\nA payment can be declined for many reasons: a typo in the billing address, a card that has expired, a daily limit, or your bank’s fraud protection being careful with an online purchase. If that happens:
\nIf you have a valid discount code or a Kin Print store credit code, enter it in the coupon field at checkout before you pay. The discount appears in your total immediately. Store credit issued after a return never expires and can be used on any product. Codes cannot be applied after an order is placed, so please enter them before completing payment. We only publish codes that are genuinely active; if a code you found elsewhere does not work, it is not one of ours.
\nRefunds are issued to the original payment method within 7 days of receiving your return, or within 7 days of a confirmed cancellation or approved claim. We cannot send a refund to a different card or account. Your provider may take a few further business days to show the refund on your statement. Full details are in our Refund Policy.
\nYou can pay with your own payment method and ship the gift to the recipient’s address. The billing address must match the payment method; the shipping address can be anywhere in the United States, Canada, Australia or New Zealand. If the recipient later returns the gift, the refund goes to your payment method, or you can choose store credit and pass the code to them.
\nWhen a family splits the cost of a reunion order or a group gift for Grandma, one person places the order and pays the full amount; the family settles up privately. We cannot split one order across several payment methods. If it is easier, each person can place a separate order and write in the order notes which other order it belongs with, so we can try to ship them together.
\nTo protect customers, orders may be checked automatically by the payment provider. Very occasionally we may email you to confirm an order before preparing it, for example if the billing and shipping countries differ and the order is unusually large. We never ask for card details during this check. If we cannot confirm an order, we cancel it and refund it in full.
\nFor anyone ordering online for the first time, perhaps a grandparent buying for a new grandchild, here is the whole checkout in order:
\nYour order confirmation email is your receipt. It lists each item, the personalisation from your order notes, the shipping address and the total charged in USD. If you created an account, the same details are available under My Account at any time. If you need the receipt re-sent, for example to claim a gift as a business expense or to share with family members who chipped in, email us with the order number and we will send it again to the address on the order.
\nMany shops display a row of card and wallet logos in their footer. We only show a payment brand once that method is connected and tested on our checkout, so you never see a logo for something you cannot actually use. Until then, the checkout payment step is the single source of truth for how you can pay, and this page will be updated with the details of each method as it goes live.
\nEmail support@kinprint.shop with your order number (if you have one) and a short description of the problem, or use the Submit a Ticket page. We reply within 24 hours on business days. For other topics, browse our Help Center or FAQs.
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