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\nThese are the questions families ask us most, grouped by topic. Every answer uses the same numbers as our policy pages, and each one links to the page with the full details. If your question is not here, email support@kinprint.shop and we will reply within 24 hours on business days.
\nAdd the item to your cart and go to checkout. In the order notes box, write the names, dates or short text exactly as you want them printed, one line per item, for example “Sweatshirt L: Nana, Ava, Liam, Noah”. There is no design tool on the product page; the order notes are where personalisation happens for every product.
\nWrite “photo by email” in the order notes at checkout, then email the photo to support@kinprint.shop with your order number in the subject line. Attach the original file rather than a screenshot. We start preparing that item once the photo arrives, and we email you if it is too small or blurry to print clearly.
\nNo. We print exactly what you write in the order notes and do not send a proof or mockup before production. Please check spelling, capital letters and dates carefully before paying, and read your confirmation email once more. You can correct anything within 24 hours of ordering; see Cancel or Change an Order.
\nIt depends on the design and the item. Product pages describe the layout, and most family designs comfortably hold several names. If you have a long list, write it in full in the order notes; if it will not fit legibly, we email you with options before production rather than squeezing it in.
\nYes. We reproduce names exactly as written, including “Zoë”, “O’Connor” or “Jaxon”. Because we print what you type, double-check unusual spellings with the family before ordering.
\nNot without the rights owner’s permission. Logos, licensed characters, professional and college team marks and most lyrics belong to someone else. We will suggest a version in your own words. Our Intellectual Property Policy explains the details.
\nYes, if you email us within 24 hours of placing the order. We can change the personalisation, size, colour, style or shipping address free of charge, or cancel the order for a full refund within 7 days. After 24 hours production may have started, but you can still return the item within 60 days of delivery.
\nYes, within 24 hours of placing it. Email support@kinprint.shop with the order number and “Cancel” in the subject line. You receive a full refund to your original payment method within 7 days of the cancellation being confirmed.
\nPaid orders cannot be edited to add items. Place a second order and write “ship with order” plus the first order number in the order notes; we try to pack both together if they are still in preparation. Shipping stays free either way.
\nYes. At checkout, choose to ship to a different address and enter the recipient’s full address in the United States, Canada, Australia or New Zealand. Add a gift message in the order notes on its own line starting with “Gift message:”.
\nNothing. Shipping is free on every order to the United States, Canada, Australia and New Zealand, with no minimum spend and no code needed.
\nWe prepare each order in 1–3 business days, and transit takes 7–14 business days to all four countries we serve, so allow about 8–17 business days in total. Orders ship from the USA. Full details are on Shipping & Delivery.
\nCount back about 17 business days from your date and order before then. If your date is closer, email us before ordering with the date and destination country, and we will tell you honestly whether the estimate fits.
\nThe United States, Canada, Australia and New Zealand only. Checkout will not offer a shipping method for other countries.
\nDeliveries within the United States have no import charges. For Canada, Australia and New Zealand, the destination country may charge import duties or taxes to the recipient under its own rules; these are not collected by Kin Print and are not included in our prices. Kin Print does not add sales tax at checkout.
\nWe email a tracking link when your parcel ships. You can also check the status on Order Tracking with your order number and checkout email.
\nInternational parcels can go quiet for a few days while crossing borders. If tracking has not updated for 7 business days, or the parcel has not arrived 7 business days after the end of its estimate, email us. We open an investigation with the carrier and, if the parcel is lost or the case is not resolved within 5 business days, send a free replacement or a full refund.
\nYes. Every item can be returned within 60 days of delivery, for any reason, including change of mind. Returned personalised items are never resold. See Returns & Exchanges.
\nWe do, for every return. We email you a free prepaid return label, including for change-of-mind returns and size exchanges.
\nEmail us with your order number and the new size. We send a free return label, then prepare the new size with the same personalisation and ship it free. You can ask us to start the new item as soon as your return has its first carrier scan.
\nRefunds are issued within 7 days of receiving your return, to your original payment method. For damaged items, items that do not match your notes, lost parcels and cancellations, the 7 days start when we approve the claim or confirm the cancellation. See Refund Policy.
\nYes. Choose store credit when you start your return; we email you a code within 7 days of receiving the return, and the credit never expires.
\nEmail photos of the item, the packaging and the label within 60 days of delivery. We send a replacement or a full refund, usually without asking you to send the item back.
\nLay a shirt the recipient already wears flat, measure it, and compare with the guidance in our Size Guide. If you are between sizes, the guide explains how to decide. A wrong size can always be exchanged within 60 days with a free label.
\nThe 11 oz mug is the everyday size that fits most coffee machines; the 15 oz mug holds a larger drink for people who prefer one big refill. Both carry the same kinds of designs.
\nEach product page lists care instructions for that item. For shirts and sweatshirts, washing inside out in cool water and avoiding high dryer heat helps the print last.
\nA sweatshirt or tee with their new title and the baby’s name, such as “Nana” with the birth year, or an ornament with the baby’s name and first Christmas year. Both are easy to add to as more grandchildren arrive. Browse Gifts for Grandma and Gifts for Grandpa.
\nSomething he will use every day without thinking about it: a 15 oz mug with the kids’ names or a family photo, or a tee for weekend barbecues with “Dad” and the year he became one. See Gifts for Dad.
\nYes. Order one shirt per person in each person’s size and list the personalisation in the order notes, one line per shirt, for example “Tee M: Aunt Rosa” and “Tee S: Mateo”. If you need them to arrive together, say so in the notes and we hold them for one parcel.
\nYes. Ornaments and canvases with a loved one’s name, dates and photo are among the gifts families ask for most gently. Photos are handled privately and deleted 30 days after delivery. If you would like help choosing words, email us; there is no obligation to order.
\nA pair of mugs with each name and the year they married, matching tees for a trip, or a canvas of their wedding photo. See Couple Gifts.
\nYes. Add it in the order notes on a separate line starting with “Gift message:” so we never confuse it with the text to be printed on the item.
\nThe payment options available for your order are shown at the payment step of checkout. All prices are in US dollars, and you are charged when you place the order. See Payment Methods.
\nEvery page uses an encrypted HTTPS connection, and card or account details are entered with the payment provider, not stored by us. We will never ask for card numbers, security codes or passwords by email.
\nKin Print does not add sales tax at checkout. Your total is the item prices minus any discount, with free shipping. For deliveries to Canada, Australia and New Zealand, the destination country may charge import duties or taxes to the recipient.
\nNo. You can check out as a guest. An account lets you see past orders and save addresses for next time.
\nThey are used only to produce your order and are deleted 30 days after the order is delivered. We never use customer photos for advertising. See our Privacy Policy.
\nEmail support@kinprint.shop or use Submit a Ticket. We reply within 24 hours on business days. We support customers by email only.
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